Payment Policy

Customer Service Contact

Email: contact@lonaw.com
Phone: +44 149 425 8364
Address: 45 High St, Amersham HP7 0DP, United Kingdom


Payment Options

At Lonaw, payments are processed using secure, encrypted connections to help protect your information.

Credit / Debit Cards

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other card options shown at checkout.

To pay by card:

  1. Select Credit / Debit Card at checkout

  2. Enter your card number, expiry date, and security code (CVV)

  3. Confirm your billing details and submit your order

An order confirmation email will be sent once payment is approved.


PayPal (if enabled)

If PayPal is available at checkout, customers may choose to pay using their PayPal account without sharing card details with us.

To pay with PayPal:

  1. Select PayPal at checkout

  2. Log in to your PayPal account and choose a funding source

  3. Confirm payment and return to lonaw.com for order confirmation


Shop Pay

Shop Pay provides a fast checkout option for eligible customers and allows payment details to be saved securely for future purchases.


Apple Pay / Google Pay (if enabled)

When available, eligible devices and browsers may display Apple Pay or Google Pay at checkout.

To use a digital wallet:

  1. Select the wallet option at checkout

  2. Confirm payment using your device’s security method (Face ID, Touch ID, or passcode)

  3. Review your order details and confirm


Security and Protection

  • All payments are processed using SSL encryption

  • Card details are handled by our payment providers (such as Shopify Payments or PayPal) and are not stored on Lonaw servers

  • Systems are monitored and updated to meet current security standards


Payment Currency and Charges

  • Orders are charged in the currency displayed at checkout (for example, GBP)

  • Any bank fees or currency conversion charges are determined by your card issuer or payment provider


Payment Issues

If a payment is declined, please:

  • Check your card details and available balance

  • Contact your bank or payment provider

  • Contact us at contact@lonaw.com or via the Contact Form for assistance


Company Information

Company Name: ONYOURSHAPE LTD
Website:
www.lonaw.com
Address: 45 High St, Amersham HP7 0DP, United Kingdom
Email: contact@lonaw.com
Phone: +44 149 425 8364
Company Number: 16797935
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT/BST)